And How We Grow....

...Just a little. :-)

A few months to four years of having started Phonon, we go for our first international sales call tomorrow. Lessons that I learnt:

• One happy customer is better than ten sales people.
• Stick to the basics, operational excellence, product differentiation and cost leadership.
• Stick to the other basic, hang on; its rosier than you thought.
• Focus! Focus! Focus!
• Love what you do. Your passion reflects in your work.
• Know what you do and say. Stand by your words.
• Rolling your sleeves and getting to the job is the best way of solving the problem.
• Solve your customers' problems like they were your own. If the customer makes money, so do you.
• Focus on your tasks at hand!
• Bite just a little more than what you can chew, not a lot more.
• Build a team and delegate. People want to take ownership; make them grow with you!
• Opportunity knocks...very gently. Got to be alert; got to be wise.
• Be cool!! A calm mind always makes better decisions.
• Serve with a smile; even if on the phone.
• Last but not the least, did I say, Focus?

To growth!

Good luck, Phonon!!